Mystery Shopping

Mystery Shopping. Reimagined.

Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.

  • App based, Tech-Driven
  • In-the-Moment Perspectives
  • Real Shoppers, Real Experiences
  • High-Volume Scalability
  • Short Field Times
  • Reliable Data
  • Photos, Videos, and Insights
  • Extensive Coverage Across the UK
  • Global Presence
Mystery Shopping

See What the Customer Sees

Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers’ smartphones to collect photos, video, and CX insights. Because they’re already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.



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Mystery Shopping for Your Business

Grow your brand by gaining clarity around shopper attitudes and behaviours.
See your stores through the shopper's eyes, and get an edge on the competition.
Keep your guests coming back by understanding the full customer experience.

How Does Mystery Shopping Work?

8 Steps to Authentic Customer Experiences

The CX From Clicks to Bricks

Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website.
Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience.
From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience.

Still have questions?

Our team is ready to help.